Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services. In this business and management course, students will learn how to analyze customer interactions, using video data taken in actual services.
| Dozent: | Yutaka Yamauchi |
| Bereitgestellt von: | edX |
| Kurssprache: | Englisch |
| Kosten: | kostenlos |
| Level: | Anfänger |
| Zertifikat erhältlich? | (Gebühr) |
| Format: | MOOC/Online-Kurs |
Wie gefällt Dir der Kurs 'Culture of Services: New Perspective on Customer Relations'?
