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Provider: edX
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Content

Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services. In this business and management course, students will learn how to analyze customer interactions, using video data taken in actual services.

Kyoto University

Teacher: Yutaka Yamauchi
Provided by: edX
Course language: English
Fees: free course
Level: beginner
Certificate possible? (fee)
Format: MOOC/online course
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