Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services. In this business and management course, students will learn how to analyze customer interactions, using video data taken in actual services.
| Instructor: | Yutaka Yamauchi |
| Provided by: | edX |
| Course language: | English |
| Fees: | free course |
| Level: | beginner |
| Certificate available? | (fee) |
| Format: | MOOC/online course |
How do you like the course 'Culture of Services: New Perspective on Customer Relations'?
