Customer service is a complex phenomenon where people engage in an extended interaction to co-create value. This course focuses on social and cultural aspects of services. In this business and management course, students will learn how to analyze customer interactions, using video data taken in actual services.
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This online course series explores the fundamentals of business for beginners.Instructors from well-known Wharton Business School explain the basics of:MarketingAccountingHuman...
This online course series from PwC explores the basics of data analysis and shows how to present the results.The program includes modules on:Data-driven decision makingExcel as...
This online course explores key MBA-level skills for beginners.It includes topics such as:StartupsBusiness presentationsVenture capital, IPOsCompany valuationFinancial analysis...