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Content

In this course students will examine listening skills, appropriate and strategic verbal and non-verbal communication skills, and how to assemble a conflict management plan likely to yield positive resolutions.

University of California, Irvine Extension

Teacher: Professor Najla DeBow
Provided by: Coursera
Course language: English
Fees: free course
Level: intermediate
Certificate possible? (fee)
Format: MOOC/online course

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