This online course program gives an introduction to retail customer service. It includes topics such as communication, time management and de-escalation skills. It also explores the different customer interactions that happen in a retail setting. It also dives into transactions such as sales, returns, exchanges, and data entry for customer information in real simulations.
| Dozent: | Denielle Booth |
| Bereitgestellt von: | Coursera |
| Kurssprache: | Englisch |
| Kosten: | Ja (siehe Anbieterseite) |
| Level: | Anfänger |
| Zertifikat erhältlich? | (Gebühr) |
| Format: | Online-Studium |
Wie gefällt Dir der Kurs 'Retail Customer Service Professional Certificate'?
