This online course program gives an introduction to retail customer service. It includes topics such as communication, time management and de-escalation skills. It also explores the different customer interactions that happen in a retail setting. It also dives into transactions such as sales, returns, exchanges, and data entry for customer information in real simulations.
| Instructor: | Denielle Booth |
| Provided by: | Coursera |
| Course language: | English |
| Fees: | Yes (see course website) |
| Level: | beginner |
| Certificate available? | (fee) |
| Format: | course series |
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