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Business, Management, Economics: Call Center

Effective Questioning for Call Handlers
Provider: Futurelearn
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Content

This online course explores how organizations handle phone calls to ensure good levels of service.

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University of East Anglia

Instructor: Jamie Murdoch
Provided by: Futurelearn
Course language: English
Fees: Yes (see course website)
Level: beginner
Certificate available? (fee)
Format: MOOC/online course
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