This online course gives an introduction to the skills required for a customer service representative role. It includes positive interactions with customers and de-escalating conflicts with customers.
| Instructor: | Denielle Booth |
| Provided by: | Coursera |
| Course language: | English |
| Fees: | free course |
| Level: | beginner |
| Certificate available? | (fee) |
| Format: | MOOC/online course |
How do you like the course 'Interacting with Customers'?
